Lucas Software Solutions have worked in support long enough to know that helpdesk software is important to our customers, indeed we have written a number for various clients to use internally.
We provide our online helpdesk to all our customers so they can monitor progress on changes or development and log problems as and when they occur.
The current LSS helpdesk was written by Marc Hampson and provides a quick and easy way for customers to log support calls and monitor their progress
The web based helpdesk is written in PHP/MySQL and has amongst it's features:
